LEAD TIMES, SHIPPING & DELIVERY
All of our items are handmade to order meaning you will receive a truly unique product made just for you. We therefore ask our customers to allow up to 4 weeks from the order confirmation date for your items to be dispatched.
We always aim to ship sooner whenever we can, but this window allows us the time to order any required materials while still enabling us to give your product the time and attention it deserves.
Shipping & Delivery
Once your item has successfully passed our quality checks, your order will be dispatched by Royal Mail Tracked 48 as standard for UK deliveries.
- Royal Mail aim to deliver all Tracked 48 mail in 2-3 business days, including Saturdays.
For orders destined for select US states, we dispatch with Royal Mail's International Tracked & Signed service as standard.
- Royal Mail aim to deliver all US mail in 5-7 working days.
- We currently only ship to addresses in the following states:
- New York
- North Carolina
With any tracked delivery service, you will be provided with a tracking number in your dispatch confirmation email.
Following Brexit, to ensure the smoothest shopping experience, we are currently recommending that EU customers shop via our Etsy store here.
Please be aware that VAT, customs and import fees now apply and vary by destination country. For more information, please visit your own government website or contact your local authority.
In these instances, the customer shall be responsible for settling the sum to release the parcel. Barnabjörn is not responsible for any such fees and carries no responsibility for any customs delays.
Should any such applicable fees go unpaid, your parcel will likely be returned to us. In this instance, Barnabjörn has no obligation to cancel or refund your order.
As with every aspect of current life, Covid-19 may cause some delays within the postal services, both in the UK and overseas. We ask you to remain patient and understanding during these difficult times, and allow for any such delays.
We are pleased to say that, to date, our orders have been relatively unaffected and of course we will always aim to assist should you have any concerns.
You can also check here for any International Incidents reported by Royal Mail.